Refund policy

Returns & Refunds

Right of withdrawal (EU customers)

If you are located in the European Union, you have the right to return your order within 14 days of delivery without giving a reason.

To be eligible for a return:

• The item must be unused and in its original condition.

• The item must be returned in its original packaging or similar protective packaging.

• The customer is responsible for return shipping costs.

• The customer needs the receipt or proof of purchase.
  
  
• Custom/personalized artwork is exempt from the standard withdrawal right

To start a return, please contact furenshiart@gmail.com within 14 days of receiving your order.

Damaged or incorrect items

If your order arrives damaged or you receive the wrong item, please contact me within 7 days of delivery.

Include:

• Your order number

• A photo of the item

• A photo of the packaging

I will gladly send a replacement or issue a full refund, including shipping costs.

Lost packages

All orders are shipped with tracking.
If your package appears to be lost, please contact me and I will help resolve the issue.

Refunds

• Refunds for approved returns will be issued after the item is received.

• Original shipping costs are non-refundable unless the item was damaged, incorrect, or lost.

• Refunds are processed to the original payment method within 10 business days.

• Unfortunately, I cannot accept returns on sale items or gift cards.
• If approved, you'll be automatically refunded 

 

I will notify you once I've received and inspected your return, and let you know if the refund was approved or not. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since I've approved your return, please contact me at furenshiart@gmail.com.

If you have any questions, feel free to contact me at furenshiart@gmail.com.